IT Support Engineer / Techniker Wanted in Germany – Full-Time, Onsite
Are you an experienced IT Support Engineer or Techniker based in Germany and looking for a stable, full-time onsite role? We are currently hiring Level 1 and Level 2 (L1/L2) IT Support Engineers to join our team at two locations in Germany: Schönebeck and Ilsenburg.
This is a great opportunity for IT professionals with strong hands-on technical support skills who enjoy working directly with end-users, solving hardware issues, and keeping business operations running smoothly.
Job Overview
| Detail | Information |
|---|---|
| Job Title | IT Support Engineer (L1/L2) |
| Job Type | Full-Time, Onsite |
| Locations | Schönebeck, Ilsenburg (Germany) |
| Language Requirement | German (B1/B2 minimum) |
| Work Authorization | Valid German/EU work permit required — no visa sponsorship |
| Application Method | Email CV to Hafsa.Akhtar@techconnectb2b.com |
Job Locations
We currently have openings in two regions of Germany:
- Schönebeck – located in Saxony-Anhalt, close to Magdeburg
- Ilsenburg – located in the Harz district of Saxony-Anhalt
Candidates should ideally live in or near these cities, or be willing to commute, since this is an onsite position and remote work is not available.
Key Responsibilities
As an IT Support Engineer (L1/L2) in this role, your day-to-day tasks will include:
- Onsite hardware break-fix support – diagnosing and repairing desktop computers, laptops, printers, and other IT equipment
- IMACD services – handling Install, Move, Add, Change, and Dispose requests for IT hardware and workstations
- Desktop support – assisting employees with everyday technical issues on their devices
- Windows OS troubleshooting – resolving operating system errors, performance issues, and software conflicts
- Networking support – troubleshooting basic network connectivity issues, including LAN/Wi-Fi problems
- Peripheral device support – setting up and fixing issues with printers, scanners, monitors, and other accessories
- Direct end-user assistance – providing friendly, professional L1/L2 technical support face-to-face with staff members
This role is ideal for someone who enjoys a mix of hands-on hardware work and direct customer service, rather than purely remote or ticket-based support.
Requirements & Qualifications
To be considered for this position, candidates must meet the following requirements:
- German language skills at B1/B2 level or higher – you will be communicating directly with German-speaking end-users
- A valid work permit for Germany or the EU – this employer is not able to offer visa sponsorship, so only candidates who are already legally authorized to work in Germany will be considered
- Proximity to Schönebeck or Ilsenburg – or willingness to relocate/commute to one of these locations, since the position is fully onsite
- Practical experience in desktop support, IT helpdesk, or field technician roles is strongly preferred
- Familiarity with Windows operating systems, basic networking concepts, and common office hardware
Why Consider This Role?
- Full-time, stable employment with consistent onsite work
- Opportunity to build experience in enterprise IT support and IMACD services
- Direct, people-facing role where your technical skills make a visible daily impact
- Good fit for technicians who prefer fieldwork and hands-on troubleshooting over purely remote support
How to Apply
If you meet the requirements above and are interested in this IT Support Engineer (L1/L2) position in Schönebeck or Ilsenburg, we encourage you to apply as soon as possible.
📩 Send your updated CV to: Hafsa.Akhtar@techconnectb2b.com
Please make sure to mention which location (Schönebeck or Ilsenburg) you are applying for, and confirm your current work authorization status in Germany/EU.
Frequently Asked Questions (FAQ)
Does this position offer visa sponsorship? No. Applicants must already hold a valid work permit for Germany or the EU. This employer does not sponsor work visas for this role.
Is remote work available for this position? No, this is a fully onsite role based in Schönebeck or Ilsenburg, Germany.
What level of German is required? A minimum of B1/B2 level German is required, as the role involves direct communication with German-speaking end-users.
What kind of experience is ideal for this role? Previous experience in desktop support, IT helpdesk, field service, or L1/L2 technical support roles is highly preferred.
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